La Bottine Souriante Paris

- To create an account, go directly to the registration page or click here .
- When you make your purchase: You will also have the option to create your account when confirming your order.

If you forgot your password, follow these steps to reset it:

- When you log in, click on “Forgotten your password?”.
- Enter your email address so we can send you a recovery email.
- Follow the instructions in the email to create a new password.

You can change your personal information at any time. To do this:

- Log in to your personal space.
- Click on “Edit addresses”.
- You will then be able to modify your current information or add a new address.

All personal information that you have provided to us to process your order or when creating your account will be used exclusively within the framework of our commercial relationship.

Under no circumstances will your information be communicated, shared or sold to third parties. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data.

Yes, we currently deliver to all countries in the European Union as well as the UK and internationally. Here are details of our delivery rates and options:

Metropolitan France:

Standard Colissimo delivery with signature: €6.90
Standard Colissimo delivery with signature: free from 65€ of purchase
Chronopost express delivery: €11.90
Europe:

Zone 1 (Belgium, Germany, Luxembourg, Netherlands): Standard delivery Colissimo Europe: €11.90
Zone 2 (Austria, Ireland, Italy, Portugal, Spain): Standard delivery Colissimo Europe: €14.90
Zone 3 (Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland): Standard delivery Colissimo Europe: €16.90
United Kingdom :

Standard delivery Colissimo Europe: €16.90
For all orders placed outside mainland France, delivery times may vary slightly depending on the destination.

First of all, please know that all your packages are carefully prepared by our dedicated team at La Bottine Souriante ♡. We do everything we can to prepare your orders the same day. Orders placed after 2 p.m. are prepared the next morning.

Delivery times apply from the moment you receive a confirmation email from the delivery services confirming that your package is in their hands.

If your order has not arrived within the selected delivery times, we invite you to follow these steps:

Contact the delivery service: Use the tracking information provided in the confirmation email to contact the delivery service.
Contact our customer service: Inform our customer service at the following address: retail@labottinesouriante.fr to initiate complaints procedures.
Please note that delays caused by delivery services are beyond our control. Therefore, delivery costs cannot be refunded if deadlines are not met by their services.

We thank you for your understanding and remain at your disposal for any further assistance.

We are sorry to hear that you are having difficulties with Mondial Relay delivery.

Please know that we will do everything we can to help you resolve the situation, although we are also dependent on delivery services, just like you.

Mondial Relay reserves the right to change or modify your collection point in the following situations:

The relay point cannot accept your package because it is overloaded with packages.
The relay point is closed during the delivery of your package and has not reported this closure to Mondial Relay.
In these cases, we are unable to change the delivery method once your order has been finalized.

Do not hesitate to contact our after-sales service at the following address: retail@labottinesouriante.fr, so that we can offer you solutions to resolve the situation as best as possible.

Thank you for your understanding and patience.

The accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay

Your banking information is only used in the context of your purchase on labottinesouriante.com . No banking information about you will be kept by our site, it is directly processed by the Stripe payment gateway. Stripe complies with the European DSP2 directive and strong customer authentication, guaranteeing optimal protection of your data.

To benefit from a promotional code, please enter it in the field provided for this purpose when preparing your basket and make sure you are logged in to your account. We advise you to finalize your purchase immediately after entering the code to avoid any technical problems that could cancel its advantage.

We are unable to apply or change a promotional code after an order has been placed. As such, we cannot accept complaints regarding incorrect use or forgetting to enter a code when ordering.

To track the progress of your package, have your tracking number that you received by email and connect to our carrier's website to find out its status.

Please note that delays caused by delivery services are not due to our goodwill. Delivery costs will not be refunded if the deadlines are not respected by their services.

If your order has not arrived at its destination within 10 days in Metropolitan France, please contact us and the delivery services.

Once you receive your order, you have 14 working days to make a return.
Before making your return, please contact us by email here for prior agreement from our workshop.

Shipping costs are your responsibility and we will ask you to send us the tracking number by email.

Once the 14-day period has passed, you can no longer make a return.

When you request a refund, the delivery costs will not be refunded to you.

All returns are made by post:

LBS Retail
70 Avenue Victor Hugo
93300 Aubervilliers
Fashion Center Lot 276

Before returning your items, you must complete the return form

Each return request is studied and must be validated.

Please note: It is very important to return items to us in their original packaging.

For more details, you can consult our conditions of sale.

*The costs and risks of return are always the responsibility of the customer.
** The loss of your package by the postal services is your responsibility and cannot be exchanged and/or refunded.